Incorrect or Damaged Goods
We apologise if you have experienced an error with your SCREWD delivery. Please report any discrepancy to us within 7 days of receipt of the goods and we will endeavour to resolve any issue as quickly as possible. Please email contact@screwd.co.uk or telephone 01282 476 021 and quote your Order Number.
Where replacements are required, we will ensure these are despatched without delay, subject to availability.
Should your consignment arrive in poor condition we would ask that this is noted on any carrier documents.
Regrettably refunds in relation to parcel shortages may be upheld if the consignment has been signed for as complete.
Only goods bought within 28 days may be considered for return.
Customer Return Requests
This typically refers to goods supplied that are no longer required and must be approved by the SCREWD Customer Services team. Please issue your request by contacting contact@screwd.co.uk or telephone 01282 476 021 and quote your Order Number.
Only goods bought within 28 days may be considered for return.
All returns will not be subject to a handling charge if we are at error.
All goods must be in their original packaging and in good condition: Unused, un-opened and un-damaged & without any additional labelling or marking.
Goods with either an expiry or best before date, may be declined for return.
Goods returned will be subject to an inspection by our QC Department. Only goods deemed suitable for re-sale can be passed for credit.
It will remain the customers responsibility to pack the stock appropriately, ensuring the product arrives in resalable condition.
We regret that any unsolicited returns will be refused.
Please request a collection label if a return has been authorised.
Refunds will be issued once the goods have arrived in good condition.
Any return of stock due to service failure as agreed will be collected at our cost. Please ensure these goods remain in a resalable condition and may be inspected by our team prior to return.
